This website currently only accepts orders for delivery to Hong Kong, Macau, Taiwan, Singapore, Malaysia, Japan, United Kingdom and Australia.

本網站目前接受配送至香港、澳門、台灣、新加坡、馬來西亞、英國及澳洲的訂單。

Once your order is placed, you will receive an email confirmation acknowledging receipt of your order and payment.

We kindly ask that you allow up to 5 working days for order processing and preparation before dispatch (this does not include weekends or public holidays). Your order will be carefully hand-prepared to ensure the highest quality.

訂單下單完成後，您將收到一封訂單確認電子郵件，以確認我們已收到您的訂單及付款。

訂單處理和準備時間為最多 5 個工作天（不包含週末及公眾假期）。您的訂單將以手工小批量方式細心製作，確保達到最高品質。

If you have created an account with us, you can view the current status of your order and tracking details at any time in the 「My Orders」 / 「我的訂單」 section of your account.

Once your order has shipped, you will receive a shipping confirmation email containing your unique tracking number and a direct link to the carrier's tracking page.

For the most up-to-date information, please use the tracking number provided in your shipping email to check directly on the carrier's website.

若您已註冊我們的帳戶，亦可隨時登入帳戶，在 「我的訂單」 查看訂單最新狀態及追蹤資訊。

包裹寄出後，您將收到一封出貨確認電子郵件，其中包含您的專屬追蹤號碼（Tracking Number）及直接連結至物流公司的追蹤頁面。

為確保掌握最即時進度，建議使用出貨郵件中的追蹤號碼，直接至物流公司官網查詢。

Unfortunately, once your order has been confirmed and placed, we are unable to guarantee changes or cancellations.
We kindly ask that you double-check your order details carefully before submitting. If you notice an issue immediately after placing your order, please contact our customer service team as soon as possible at info@ainla.co — we will do our best to assist you, though success depends on the current stage of processing.

很抱歉，一旦訂單確認並完成下單，我們無法進行更改或取消。
我們懇請您在提交訂單前仔細核對所有細節。若您在下單後立即發現問題，請盡快聯絡我們的客戶服務團隊（info@ainla.co）——我們將盡最大努力協助您，但能否成功取決於訂單目前的處理進度。

Payment can be made by:
目前本網站接受以下安全且便利的付款方式：

• Mastercard
• Visa
• Apple Pay
• Google Pay
• UnionPay（銀聯）
• PayPal
• Bank Transfer（銀行轉帳）*
  

* For Hong Kong only. 僅限香港。

For Bank Transfer payments, please carefully follow the detailed payment instructions displayed on your checkout page. This will include our bank account details and a unique reference number(order reference) that must be included in your transfer remarks.

To help us match and secure your order as quickly as possible, please email us a copy of your bank transaction slip / payment proof (e.g., screenshot, receipt, or confirmation).

Once we receive and verify your payment (typically within 1-2 working days, depending on your bank), your order will be promptly confirmed and moved into preparation.

* Bank Transfer Method available for Hong Kong local bank account only.

若選擇銀行轉帳，請務必仔細遵循結帳頁面上顯示的詳細付款指示，包括我們的銀行帳戶資訊及您的訂單專屬參考編號。

銀行轉帳訂單需待款項確認後才正式處理。為加速流程，請務必在轉帳時附上正確的訂單參考編號，並盡快透過電郵向我們提供轉帳憑證。我們將全程確保您的訂單安全且及時處理。

＊銀行轉帳僅限香港境內往來户口。