We are delighted to offer shipping of our fragrances to the following countries/ cities:
我們目前可將香水運送至以下國家／地區：

• Hong Kong（香港）
• Macau（澳門）
• Taiwan（台灣）
• Japan（日本）
• Singapore（新加坡）
• Malaysia（馬來西亞）
• United Kingdom （英國）
• Australia（澳洲）
  

Important Note:
重要運送資訊：

Deliveries to all the destinations listed above are free from any customs duties or additional surcharges — you will only pay the displayed shipping fee at checkout.
上述所有目的地均無需支付任何海關稅費或額外附加費，您在結帳時僅需支付顯示的運費即可。

We are actively working to expand our shipping destinations and hope to welcome more countries very soon. Please check back with us periodically for updates!
我們正積極努力擴展運送範圍，期待不久的將來能服務更多國家。歡迎您隨時回來查看最新資訊！

We are pleased to offer complimentary delivery for qualifying orders:
我們為符合條件的訂單提供免運服務：

• Hong Kong: Free delivery on orders with a net purchase amount of HK$600 or above
香港：淨購物金額滿 HK$600 或以上，即可享免運費優惠
• Macau: Free delivery on orders with a net purchase amount of HK$800 or above
澳門：淨購物金額滿 HK$800 或以上，即可享免運費優惠

For other regions, complimentary delivery is currently not available, and standard shipping rates will apply.
其他地區暫未提供免運服務，運費將按標準收費計算。

Orders that do not meet the above thresholds will incur a standard shipping fee, which will be calculated at checkout.
未達上述免運門檻之訂單，將收取相應運費，並於結帳時顯示。

We strive to deliver your order as quickly and reliably as possible. Estimated delivery times are as follows (starting from the date of dispatch):

我們致力以最快、最可靠的方式將您的訂單送達。預計送達時間如下（自出貨日起計算）：

Hong Kong（香港）

• Standard areas (SF Express): 2-3 working days
• Remote areas (e.g., outlying islands): 4–5 working days

International Destinations（國際目的地）

• Singapore, Malaysia, Macau, Taiwan, Japan, Australia: 8–15 working days*

Important Notes for International Shipments
國際運送重要提醒：

• *Orders are normally dispatched every Wednesday. Your estimated delivery window begins from the Wednesday dispatch date (excluding weekends and public holidays).
  *訂單通常於每週 星期三 出貨，預計送達時間自該星期三出貨日起計算（不包含週末及公眾假期）。
• International delivery times may vary due to customs clearance procedures, local public holidays, or courier processing. Delays beyond our control can occasionally occur.
• 國際運送時間可能因海關清關程序、當地公眾假期或快遞處理而有所延長，偶爾會出現我們無法控制的延誤。
• If your package takes significantly longer than the estimated time, please don’t hesitate to contact us at info@ainla.co — we will be happy to check the status and assist you.
• 若包裹明顯超出預計時間，請隨時聯絡我們（info@ainla.co），我們很樂意為您查詢進度並提供協助。

Shipping costs are calculated automatically during the checkout process and depend on:

運費會在結帳流程中自動計算並清楚顯示，最終金額取決於以下因素：

• Country of destination（目的地國家／地區）
• Size and weight of the package（包裹的尺寸與重量）
• Selected shipping method（您選擇的運送方式，例如標準或速遞）

All applicable shipping fees will be clearly displayed on the payment page before you complete your order.

所有相關運費將在您完成訂單前，於付款頁面清楚列出。

We offers different shipping options depending on the content of your order, including standard and express deliveries.

(1) Hong Kong Post (only available for Discovery Set and Travel Set orders) provides local standard mail service without tracking services. The shipping fee will be charged according to Hong Kong Post's postal fee criteria.

(2) SF Express

(3) SF Express Pickup Point (convenience store/smart locker/pickup point) 

*If SF Express Pickup service is selected, customers can fill in the designated SF Express Smart Locker code in the address field at checkout. Hong Kong or Macau phone number must be provided to receive the receipt code. (List of EF Lockers)

*For details of SF Express 7-11 Convenience Store / Ok Convenience Store pickup address, please refer to the SF Express website or contact us.

Once an order is confirmed and sent, the delivery address cannot be changed. AINLA will not be responsible for any incorrect address on the order. If a customer fails to receive the item for personal reasons, please contact the relevant express service provider to arrange for the delivery.

Please do not use a post office box as the delivery address. Each order is only limited to one address. If you want to deliver products to different addresses, please place separate orders for each address.

運送方式

本網站目前可提供以下運送方式，配送地區包括香港島、九龍、新界及離島地區。每份訂單只限送往一個地址。如要將貨品配送不同地址，請按不同地址分開下單。

(1) 香港郵政 （僅限於Discovery Set、Travel Set訂單）提供本地平郵服務，不包括掛號功能。運費將按照香港郵政的郵費作為收取準則。

(2) 順豐速運

(3) 順豐自取點（便利店／智能櫃／自取點）若選用順豐自取服務，客人可於結帳時在地址欄填上指定的順便智能櫃代碼。請必須提供香港或澳門電話號碼以接收收件代碼。順便智能櫃列表

有關順豐7-11便利店 / Ok便利店取件地址詳情，請參閱順豐網站 或向我們查詢。

訂單一經確認送出即無法更改送貨地址，AINLA 不會對訂單上的錯誤地址負上責任。如顧客因個人理由未能收件，請自行與相關快遞服務供應商聯絡安排。

Available Options:
可用運送方式：

(1) SF Express（順豐速運）
Door-to-door delivery to your specified address in Macau.

(2) SF Express Pickup Point（順豐自取點，包括服務點／小型連鎖店／個體商店）
Customers can select a convenient SF Express service point for self-pickup.
若選擇自取服務，請於結帳時在地址欄填寫指定的順豐服務點代碼。
必須提供澳門電話號碼以接收取件短訊通知（SMS）。
有關順豐自取點地址及詳情（包括Ebuy自取點等），請參閱順豐速運澳門官網或聯絡我們查詢。

Once an order is confirmed and sent, the delivery address cannot be changed. AINLA will not be responsible for any incorrect address on the order. If a customer fails to receive the item for personal reasons, please contact SF Express directly to arrange for redelivery or pickup.

訂單一經確認送出即無法更改送貨地址，AINLA 不會對訂單上的錯誤地址負上責任。如顧客因個人理由未能收件，請自行與順豐速運聯絡安排重新派送或取件。

Please note:
請注意：

• Do not use a post office box as the delivery address.
• Each order is limited to one address. If you wish to deliver to different addresses, please place separate orders.
• 請勿使用郵政信箱作為送貨地址。
• 每份訂單只限送往一個地址。如需配送至不同地址，請按地址分開下單。

For international shipping, we partner with our international courier services to ensure safe delivery of our fragrances.

我們現與國際快遞夥伴合作寄送到指定的國家。

Delivery Fee & Estimated Time
運費與預計送達時間

Shipping costs and estimated delivery times are automatically calculated and clearly displayed during the checkout process, based on your selected destination, package size/weight, and chosen shipping method. Please refer to the details shown on the payment page for the exact amount and timeline.

運費及預計送達時間會在結帳流程中自動計算並清楚顯示，視目的地、包裹尺寸/重量及您選擇的運送方式而定。請於付款頁面查看精確金額與時間表。

Covered Destinations & Key Information
可運送目的地及重要資訊：

• Eligible countries: Macau, Taiwan, Japan, Singapore, Malaysia, United Kingdom, Australia
  可運送國家／地區：澳門、台灣、日本、新加坡、馬來西亞、英國、澳洲
• No customs duties or additional surcharges for the above destinations — only the displayed shipping fee applies
  上述目的地均無需支付海關稅費或額外附加費，僅收取結帳時顯示的運費
• Fragrances are classified as ‘dangerous goods’ (flammable liquids), so shipping is currently limited to the listed countries due to international postal and aviation restrictions
  香水屬於「危險物品」（易燃液體），因國際郵政及航空規定，目前僅限上述國家／地區
• For Taiwan customers: Due to local customs real-name verification requirements, please email your full name (in both Chinese and English) and ID number to info@ainla.co immediately after placing your order (with your order number) to facilitate smooth clearance
  台灣顧客特別提醒：因應當地海關實名驗證政策，請下單後盡快電郵中英文全名及身分證字號至 info@ainla.co（附上訂單編號），以確保順利清關

Due to Taiwan customs regulations on personal courier shipments, recipients are required to complete real-name authentication and confirm their customs declaration appointment to ensure smooth clearance. This helps prevent delays or holds at customs.

因應台灣海關對個人快遞包裹的實名驗證政策，台灣顧客需配合完成以下事項，以確保順利清關：

Required Information:

• Full name in both Chinese and English（中英文全名）
• National ID number (身分證字號) or relevant personal identification details

Please email the above information to info@ainla.co immediately after placing your order (ideally within 24 hours), along with your order number for reference. We will forward it securely to our courier partner for customs declaration.

EZ WAY App Requirement
As part of the Taiwan government’s customs procedure, you will also need to download the EZ WAY app and confirm your customs declaration appointment. We recommend completing this step as soon as you receive your shipping confirmation to help your parcel clear customs smoothly.

下單後，請盡快（建議24小時內）將上述資訊電郵至 info@ainla.co，並附上您的訂單編號。我們將安全轉交給快遞夥伴，用於海關申報。

此外，請於收到出貨通知後，盡速下載 EZ WAY App 並確認您的海關申報預約，以利包裹順利清關。

Important Notes
重要提醒：

• This requirement applies specifically to shipments to Taiwan for compliance with local real-name verification and customs clearance rules.
  此要求專為台灣地區，符合當地實名驗證及進口包裹清關規定。
• Failure to provide the required information or confirm the declaration on the EZ WAY app may result in customs delays, additional fees, or return of the parcel at the customer’s expense.
  若未提供所需資訊或未完成 EZ WAY App 申報確認，可能導致海關延誤、額外費用，或包裹被退回，費用將由顧客承擔。